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Internet Hosting Frequently Asked Questions (FAQ)

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Q: If I register an Internet domain name (e.g. "mydomain.com"), who will own that domain -- you or I?

A: You will. We will register the domain name and will be listed as the administrative and technical contacts -- but you will be listed as the owner. You will hold all rights to transfer the domain name, sell it, etc. (Of course, if you also prefer to be listed as the administrative and technical contacts or you prefer to register it yourself, hey, that's fine with us too. )


Q: Why don't you have a slick automated account and payment system?

A: We had a system which would automatically create your domain name, create accounts on our servers, e-mail you essential information, and automatically bill you. But we didn't like it.

Though the system was slick and completely automated, we didn't like the fact that it eliminated huge amounts of customer interaction. The customer feedback we got was that it was like dealing with a voice mail system.

We're small enough that we still believe in service. Customers typically need help most when they're first signing up for a service -- and our automated system cut us out of the loop. So we now take a bit longer to set a customer up, and the process does require some e-mails and/or phone calls, but we know everyone involved is much happier.